FAQs

The relationship with your therapist is an important factor in how well therapy will go for you. Read the therapist profiles and choose a therapist that “feels” right to you who also specializes in what you need to work on. If you need more help deciding, call to speak with our Intake Specialist. She can help you decide which therapist will be a good option for your unique situation.

How long does therapy take?

This depends on what you are seeking treatment for. It also depends on how hard you are willing to work. Most clients need to attend weekly sessions at first. During your first session, your therapist will help you schedule a recurring weekly appointment that is reserved specifically for you. Once things begin to improve, you can discuss spacing the appointments further apart. You and your therapist will also work together to determine when your treatment is complete. Of course, you are always welcome to return if the need arises.

What is your cancelation policy?

As long as you cancel 24 hours in advance (by Friday for Monday appointments), there will be no cancellation fee charged. You can cancel online through the secure client portal, by phone, or by emailing your therapist directly. If you cancel your appointment late or don’t show up for your appointment, the full session rate will be charged to your card. In the case of illness or an emergency, please contact your therapist.

How much do you charge?

Rates range from $125 to $160 per 50 minutes session depending on which therapist you see.

How do I pay for my sessions?

When you schedule your first appointment, we will set up a secure login to our client portal for you. When you log in for the first time, you will be instructed to enter a credit card number in the secure Stripe system. This card remains on file with Stripe. We bill the card through Stripe after each session. Stripe will accept most major credit cards, FSA and HSA cards.

Do you bill insurance?

Holly Pack Squires and Gwen Adams can accept Select Health, PEHP, Blue Cross Blue Shield, and EMI insurance plans.

Our other therapists are not “in network” with any insurance companies, and do not bill insurance. We can, however, provide you with a monthly statement that you can submit to your insurance company to apply for out-of-network benefits. It is your responsibility to contact your insurance provider to make sure your treatment will be covered.

Why aren’t you in network with any insurance companies?

First of all, most insurance providers do not cover marriage and/or family therapy. They do not consider treating relationship issues medically necessary.

Secondly, insurance companies require a diagnosis before they will provide coverage. We do not believe giving a diagnosis is always in your best interest. This diagnosis may not remain confidential. There is the possibility for employers and even other insurance companies to access your diagnosis and make decisions based on it.

Insurance companies also may dictate more about the actual treatment than we believe is beneficial for you. Insurance companies can determine how many sessions you need or even what type of therapy you need. We believe it is impossible for someone to make these types of judgments from a distance. We prefer to keep the decision-making where it belongs; in the hands of the family and the therapist.

How can we afford therapy?

We recognize that therapy can be expensive. Many people are willing to invest in cars, vacations, education, even electronics, at a level that is similar to what you will pay for therapy. A happier, healthier life is worth investing in.

Many people have an FSA or HSA they can use for therapy.

Some people choose to take out a loan to cover therapy. This way they can ensure their family members get the help they need when they need it.

Clergy will often help with the cost of therapy, if you are affiliated with a congregation.